We will accept returns for refund provided that you contact us by email within 14 days of delivery and dispatch the item(s) back to us within 21 days of delivery. A refund will be given as long as the goods are returned in their original condition except in the case of defective goods or goods damaged in transit to you.
To return your product, you should mail your product to: Pohutukawa, Knighton Meadow, Lewannick, Launceston, Cornwall, United Kingdom, PL15 7QT.
Buyers are responsible for return postage costs (except in the case of defective goods or goods damaged in transit). If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We don’t accept order cancellations after despatch but please contact us if you have any problems or queries with an order.